SRV7 Migration (Resolved)
  • Priority - Low
  • Affecting Server - reaperproductions
  • The migration for SRV7 has now been started. The new shared IP address is 213.5.176.231

    We will update this post as the transfer progresses.

    Please bear in mind there will be no downtime during the migration and the DNS information will update automatically if you're using our nameservers or custom nameservers on our IPs.

    Update: The transfer is currently 30% complete.

    Update: We're now at 75% complete.

    Update: The transfer has been completed and a list of accounts has been double checked. The server will be disabled in 24 hours to highlight any issues before it's permanently shutdown. If you've not already done so please update your DNS to the new IP, 213.5.176.231.

  • Date - 25/07/2013 00:56 - 08/08/2013 17:25
  • Last Updated - 27/07/2013 12:34
Server Upgrades (Resolved)
  • Priority - Medium
  • Affecting Server - reaperproductions
  • As hardware gets older it not only becomes obsolete but also more likely to experience a failure. We are working through some old hardware and replacing it with new, faster equipment.

    The new hardware is already online and has been thoroughly tested. We are also moving from a 2 drive SATA RAID1 setup to a setup using both SAS and SSD drives for huge speed improvements.

    The migration will be started at midnight on Wednesday 24th July. Once started a post will created under the Network Status section of our client area and it will be updated again when complete.

    All IPs will change during the transfer however there will be no downtime and no nameserver changes are required.

    Regards
    Reaper Productions

  • Date - 22/07/2013 20:05 - 08/11/2013 17:47
  • Last Updated - 22/07/2013 20:07
UK DNS Cluster Issues (Resolved)
  • Priority - Critical
  • Affecting Other - UK Servers
  • We're currently experiencing issues with our UK DNS cluster which is affecting some domains.


    We're working on this as quickly as we can and it should be back up and running shortly.

    Update: Two of the four servers are up so domains should start to resolve. We're working on bringing the other two up now.

    Update: As of 2AM all four nameservers are back online.

    Our investigations seem to show the master DNS server generated a corrupt configuration file and a few hundred empty DNS zones which were pushed out to all other cluster services which then caused them to fail too. To resolve we needed to find and remove the erroneous zones from each server and rebuild the config on each nameserver.

    Due to the number of zones on this cluster it took several hours to run a full rebuild and sync across the cluster. Even though this has only happened once in the 5 years the cluster has been online we are going to replace all four nameservers with new hardware using SSDs and large RAM caches. This will be done one at a time and no downtime will be involved and will allow us to run rebuilds and syncs much faster if this were to ever happen again.

  • Date - 08/10/2012 17:32 - 10/10/2012 17:39
  • Last Updated - 10/10/2012 17:39
DNS Cluster (Resolved)
  • Priority - Critical
  • Affecting Server - reaperproductions
  • We're currently experiencing issues with our UK DNS cluster which is
    affecting some domains.
    
    
    We're working on this as quickly as we can and it should be back up and
    running shortly.
    
    Update: Two of the four servers are up so domains should start to
    resolve. We're working on bringing the other two up now.

  • Date - 08/10/2012 17:30 - 09/10/2012 02:25
  • Last Updated - 09/10/2012 16:25
Issue effecting all clients: 406 Not Acceptab (Resolved)
  • Priority - High
  • Affecting Server - reaperproductions
  • We have had several reports of websites not operating correctly. Investigation as led to finding all these pages are recieving a 406 Not acceptable error. We are investigating the fault within the server and hope to resolve this as soon as possible. We apologise for any inconvience.

    Thank you.

    Jordon (Reaper Productions Team)

  • Date - 12/08/2011 20:22 - 12/08/2011 21:34
  • Last Updated - 12/08/2011 20:24

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